Patrol partners patrol communities and issue violations. The community manages its residents, vehicles, and rules. Use this article to see what you can do yourself and what to send to the community.

How it works

Each community decides its own parking rules, who is authorized to park, and which vehicles are protected. Your company enforces those decisions in the field.

Your role in the ParkingPass portal sets what you can change. Most officers are Patrol Staff. A company lead is usually Patrol Manager. See How user roles work for the full list.

What you can do

What the community manages

Send these requests to the community's property manager. ParkingPass can't make them on your behalf.

• Approving residents, vehicles, and guest passes

• Updating a resident's account, such as a plate change

• Assigning parking spots

• Changing parking rules, warning counts, or violation types

• Changing patrol hours

If a community asks you to make one of these changes, point them to their own dashboard or to support@parkingpass.com.

Requesting a change from the community

1. Email the community's property manager.

2. Name the community, the rule or vehicle, and the change you're asking for.

3. Copy support@parkingpass.com if the change affects how you patrol, like a new violation type.

ParkingPass only changes rules with written direction from an authorized community contact.

Important notes

• Do-Not-Tow entries: Patrol Managers can add them, but only when the community asks. Keep a record of each request.

• Enforcement package communities: these communities don't register residents or guests. Officers enforce what they can see, like expired postings or blocked access. A plate scan can't confirm whether a vehicle is authorized.

• Need a different role? Email support@parkingpass.com with the officer's name and the role you're requesting.