To update your company's impound lot address, contact details, or notification emails, email support@parkingpass.com. Keeping these current makes sure residents and communities reach the right place after a tow.

Who can do this: a patrol partner's owner or lead. Available on: all packages.

Before you start

• List every community the change applies to. Some details are set per community, like the impound lot.

• If you run more than one location or lot, note which communities go with each one.

Steps

1. Email support@parkingpass.com from your company email.

2. Include your company name as it appears in ParkingPass.

3. List what's changing:

   • Impound lot address: the new address and the communities it applies to.

   • Phone number or main email: the new details.

   • Notification emails: every address that should get violation and rule change emails.

4. Send the email.

What happens next

Support confirms by email once the change is made. New details show on violation records and resident notices from then on. Past records keep the details from when they were created.

Important notes

• Several locations: if you have more than one lot or office, ParkingPass can set up a separate company profile for each one. Each community is then linked to the right location.

• Your company isn't showing on a community: the community may still list its previous patrol partner. Ask the property manager to confirm the change with support@parkingpass.com.

• Your company isn't listed with ParkingPass at all: email support@parkingpass.com with your company name and the communities you patrol.